# WhatsApp Seat (Connector)

If your institution has a WhatsApp service number in Care Workspace, you can receive its customer messages in Cowork.

## When to use it

When your institution has a WhatsApp service number in Care Workspace and you want its customer messages in Cowork.

## How to use it

1. Hover over **+** in the tab bar and choose the **Connector** mini-app. It shows a bar on top and WhatsApp Web below.
2. Click **Take seat**. If there are several numbers, pick one.
3. While you hold the seat, customer messages go into each customer's chat in Cowork, and the bar shows the latest one.
4. Click **Release**, or close the tab, to give the seat up.

## Good to know

- One number is held by one person at a time. If a colleague holds it, you are asked **Take over this number?** — taking over disconnects them.
- The seat stays on this computer until you release it or close the tab.
- If your institution has no service number, the bar says so.