# Find a Fix by Symptom

Find what you see, then follow the fix. If your problem is not here, [solve it with AI](https://docs.micromeet.ai/troubleshooting/ask-ai.md).

## Signing in

| What you see | What to do | More |
|---|---|---|
| Wrong password, or "account not found" | Check the **Region**. Your account belongs to one region: Singapore, Hong Kong or Indonesia | [Sign-in Problems](https://docs.micromeet.ai/troubleshooting/sign-in-problems.md) |
| Forgot the password | Click **Forgot password?** under the Sign in button | [Sign-in Problems](https://docs.micromeet.ai/troubleshooting/sign-in-problems.md) |
| Signed in, but no data | You may be in the wrong institution. Switch institution | [Sign-in Problems](https://docs.micromeet.ai/troubleshooting/sign-in-problems.md) |
| Never received the invitation email | Ask your institution administrator to send it again | [Sign-in Problems](https://docs.micromeet.ai/troubleshooting/sign-in-problems.md) |
| Chat says your Claude or Codex session expired | Sign in again under **Settings › General › Models** | [Models and Reasoning Effort](https://docs.micromeet.ai/chat/models.md) |

## Chat and the AI

| What you see | What to do | More |
|---|---|---|
| Message shows **Offline — sends automatically when the connection is back** | Nothing. It sends when the network returns. Up to 10 messages can wait | [Offline Queue and Retries](https://docs.micromeet.ai/chat/offline-and-retry.md) |
| Status says **Connection lost, reconnecting** | Wait. It retries by itself | [Offline Queue and Retries](https://docs.micromeet.ai/chat/offline-and-retry.md) |
| Chat says the conversation was interrupted | Send your message again | [Offline Queue and Retries](https://docs.micromeet.ai/chat/offline-and-retry.md) |
| Chat says it can no longer restore its context | Start a new chat. The old messages stay readable | [Offline Queue and Retries](https://docs.micromeet.ai/chat/offline-and-retry.md) |
| The AI seems to have forgotten something from much earlier | Long chats are compacted. Repeat the detail, or start a new chat for a new topic | [Long Chats and Automatic Compaction](https://docs.micromeet.ai/chat/compaction.md) |
| The AI is waiting and nothing happens | Look for a card marked **Waiting on you** and answer it | [Tool Steps, Approvals and Decisions](https://docs.micromeet.ai/chat/tool-steps-and-approvals.md) |
| The AI went the wrong way | Type a correction while it works, or click **Stop** | [Steering, Stopping and Taking Back](https://docs.micromeet.ai/chat/steering.md) |

## Web pages

| What you see | What to do | More |
|---|---|---|
| The AI stopped at a sign-in, verification or payment page | Do that step yourself in the tab, then tell the AI to continue | [Let the Agent Use Web Pages](https://docs.micromeet.ai/browser/agent-browsing.md) |
| A page does not load | Check the internet in another browser. If you use a proxy or VPN, check it is running or turn it off fully | [Network and Proxy](https://docs.micromeet.ai/troubleshooting/network-and-proxy.md) |
| The Care Workspace tab stays empty | Right-click the tab › **Reload** | [Network and Proxy](https://docs.micromeet.ai/troubleshooting/network-and-proxy.md) |

## Skills and scheduled tasks

| What you see | What to do | More |
|---|---|---|
| The AI does not use your skill | Make the description say when to use it, in the words you type. Or run it directly with `/name` | [What Makes a Good Skill](https://docs.micromeet.ai/skills/good-skills.md) |
| A skill you edited outside Cowork still behaves the old way | Ask the AI to "reload skills", or start a new chat | [Built-in Skills](https://docs.micromeet.ai/skills/builtin-skills.md) |
| A scheduled task did not run | Tasks run only while Cowork is open. A missed time is not made up later | [Scheduled Tasks](https://docs.micromeet.ai/skills/scheduled-tasks.md) |

## Installing and updating

| What you see | What to do | More |
|---|---|---|
| Windows shows **Windows protected your PC** | Click **More info** › **Run anyway** | [Windows Notes](https://docs.micromeet.ai/troubleshooting/windows.md) |
| Cowork disappeared when you closed the window (Windows) | It is still running in the system tray. Click the tray icon | [Windows Notes](https://docs.micromeet.ai/troubleshooting/windows.md) |
| Not sure if you have the latest version | Open **Settings › About**. When a new version is ready, **Update** appears in the address bar | [Install and Update](https://docs.micromeet.ai/getting-started/install-and-update.md) |