Sign-in Problems

Signing in to Cowork

Problem	What to do
Wrong password, or "account not found"	Check the Region: your account belongs to one region (Singapore, Hong Kong or Indonesia).
Forgot the password	Click Forgot password? under the Sign in button.
Asked to set a password	New accounts must set one before they continue.
Signed in, but no data	Check the institution: in the Care Workspace tab, click its name › Switch institution.
Never received the invitation email	Ask your institution administrator to send it again (Institution › Staff › Send email).

Open Settings › General › Models and click Login next to the provider. The browser opens; finish the sign-in there and come back.
If the chat says your session expired, sign in again the same way.
A sign-in that hangs can be cancelled and started again.