WhatsApp Seat (Connector)

If your institution has a WhatsApp service number in Care Workspace, you can receive its customer messages in Cowork.

When to use it

When your institution has a WhatsApp service number in Care Workspace and you want its customer messages in Cowork.

How to use it

1. Hover over + in the tab bar and choose the Connector mini-app. It shows a bar on top and WhatsApp Web below.
2. Click Take seat. If there are several numbers, pick one.
3. While you hold the seat, customer messages go into each customer's chat in Cowork, and the bar shows the latest one.
4. Click Release, or close the tab, to give the seat up.

Good to know

• One number is held by one person at a time. If a colleague holds it, you are asked Take over this number? — taking over disconnects them.
• The seat stays on this computer until you release it or close the tab.
• If your institution has no service number, the bar says so.